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Return Policy

We want you to feel confident in purchasing our products. We understand that the Nanodropper may not work for everyone and we will work to ensure that you are happy with your purchase. Please read our Returns and Refunds policy to determine if your product is eligible for a Return or Refund. For any questions or concerns about your order, please email support@nanodropper.com.

“Customer” means the person, firm or company who purchases the Products from Nanodropper.
“Nanodropper” means Nanodropper, Inc.
“Products” means any products sold by Nanodropper to Customer.

1.  Returns

Prior to returning any Product, Customer must contact Nanodroper’s customer service at support@nanodropper.com for a return authorization. Any return without an authorization will be refused. Customer must provide Nanodropper with the order number, item name, and quantity of all Product(s) Customer is requesting to return. Nanodropper will not accept returns or issue credits for products which are within one (1) year of expiration.

All Products must be returned by the Customer from which they were originally sold to and be accompanied by their original purchase order number, third-party returns will be refused. Upon return to Nanodropper, Products must be in good, salable condition, in their original, unopened packaging, with sterility seals fully intact; free from rips, tears, dents, dings, and creases, and showing no signs of being in contact with dust, dirt, debris and/or water, unless otherwise documented in written exchange (via mail or email) between Customer and Nanodropper.

Returned goods are subject to Nanodropper inspection and determination on condition of the returned Product. If Nanodropper determines a Product to not be in good, salable condition, the return may be refused or additional restocking fees may be applied, per the discretion of Nanodropper.

Resalable merchandise must be returned within sixty (60) days of date of invoice. A restocking fee may apply to all product returns, as determined by Nanodropper. Return freight charges are the responsibility of returning Customer, unless otherwise documented in written exchange (via mail or email) between Customer and Nanodropper.

2.  Refunds

Prior to being issued a full or partial refund on any Product, Customer must contact Nanodroper’s customer service at support@nanodropper.com for a refund authorization. Any request for refund my be refused for any reason at Nanodropper’s discretion. Customer must provide Nanodropper with the order number, item name, and quantity of all Product(s) Customer is requesting a refund on, as well as any information, images, videos, or additional materials requested by Nanodropper.

A.  Our 100% Fit Promise. If you purchase a Nanodropper and find that it does not fit your bottle as described in the Compatibility Guide, please take a picture of your medication bottle in the compatibility card or on a plain background, and send it to support@nanodropper.com for a full or partial refund of your product. Shipping & Handling fees are non-refundable. Nanodropper may request Products be returned for inspection prior to refund. Failure to return requested Products may result in a cancellation of the refund.

B.  Damaged Packaging. If you purchase a Product and it arrives in damaged, bent, or open Packaging, or find that the sterile pouch is open, punctured, or otherwise damaged, please take a picture of the Packaging, and send it to support@nanodropper.com for a refund or replacement of your Product. DO NOT USE PRODUCT THAT HAD ARRIVED IN DAMAGED PACKAGING. Nanodropper may request Products and/or Packaging be returned for inspection prior to refund or replacement. Failure to return requested Products may result in a cancellation of the refund or replacement.

C.  Damaged or Unassembled Product on Arrival. If you purchase a Product and it arrives damaged, unassembled, or in otherwise poor condition, please take a picture of the Product, and send it to support@nanodropper.com for a refund or replacement of your Product. DO NOT USE AN UNASSEMBLED OR DAMAGED NANODROPPER. Nanodropper may request Products and/or Packaging be returned for inspection prior to refund or replacement. Failure to return requested Products may result in a cancellation of the refund or replacement.

D.  Damaged or Broken Product During Normal Use. If you purchase a Product and it becomes broken or damaged during normal use, please take a picture of the Product, and send it to support@nanodropper.com for a refund or replacement of your Product. DO NOT CONTINUE TO USE A BROKEN OR DAMAGED NANODROPPER. Nanodropper retains the right to determine what constitutes “normal use” and refuse to refund or replace any Product for any reason. Nanodropper may request Products and/or Packaging be returned for inspection prior to refund or replacement. Failure to return requested Products may result in a cancellation of the refund or replacement.

E.  Promotional Products and Teespring Purchases. Returns are not accepted for promotional products such as “key ring tag” or “logo accessory”. In the event of damaged or defective items, please email us at support@nanodropper.com within twenty (20) days of the order for a replacement. For all orders made through Teespring, please reference this page for the store policies.

3.  Contact Us

For all other Return and Refund inquiries or questions, please contact us at support@nanodropper.com





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